Transliteracy, Customer Services and the Future of Reference

Last week I had the pleasure to speak to the LACONI Reference Services Section at the Harold Washington Library in Chicago.  I wanted to share my presentation here.

One Response to “Transliteracy, Customer Services and the Future of Reference”

  1. Sarah Ludwig Says:

    OK, I know this is going to make me sound like a jerk, but I wish that you would publish your slide notes along with your slides…. because I can’t do much with this, you know? And I really want to know what you talked about. Again — I know I’m a jerk, and everyone does this… MYSELF INCLUDED. I think we should all vow to stop just sharing slideshows that are just images. I’m sure it was a great presentation.

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